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November 23, 2004 Dinner Meeting
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Paul Jinks is a registered consultant with the
IQA Management Consultants spoke on the topic:
“Making Your Quality System Documentation Lean”
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Summary of presentation:
Since the days that the very first quality system standards were published,
organizations have been required to develop a documented quality management
system, typically including a quality manual, procedures and work instructions.
Those early standards such as MIL-Q-9858A, NPC 200-2, and NQA-1 were written for
industry use where the controls required were critical. Thus these standards
required the majority of activities to be documented in procedures and work
instructions and that the content of these procedures and work instructions
have a high level of detail.
Thanks to some registrar’s auditors and consultants this philosophy of
having lots of very detailed procedures and work instructions is still
being used by many organizations today.
Apart from ISO 9001, two of the most popular quality techniques in use by
organizations today are Six Sigma and Lean Management.
Lean Management involves an open and objective assessment of an organizations
current processes, to identify where waste exists, and determine how to
remove the waste.
The assessment should include the entire organization, including any support
activities that can impact the overall performance of the organization.
Waste exists in all areas of the organization.
The assessment should be carried out by more than one person, and preferably
by a cross functional team. Ensure that the team includes employees
from outside of the area being assessed. You are seeking “unbiased
eyes”.
Your current documented quality system also needs to be assessed to identify waste,
such as procedures and work instructions that are:
- Not needed
- In an inappropriate format
- Too detailed
During the presentation we will discuss:
- The requirements for your documented quality system
- Factors that need to be considered to reduce the number and level of detail
in procedures and work instructions
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